Refund & Cancellation Policy
Last Updated: September 14, 2026 • Official Refund Policy of PubliSEO.co
14-Day Money-Back & Quality Guarantee
At PubliSEO.co, we are committed to providing world-class website diagnostics. If you are not satisfied with the quality, accuracy, or depth of your audit report, we offer straightforward refund options outlined below.
1. Full 100% Refund Before Audit Commencement
If you place an order by mistake or change your mind, you may request a 100% full refund within 12 hours of checkout or anytime before our engineering team begins running technical crawls and analyzing your domain.
2. Post-Delivery Satisfaction & Partial Refund
Because our service involves dedicated hours of human senior engineer inspection and proprietary analysis:
- Free Clarifications & Re-audit: If you believe any section was misunderstood or if your website recently updated, we will re-run the crawl and provide an updated revision report at zero additional charge.
- 50% Partial Refund: If after receiving your report and review you remain unsatisfied with the depth of the findings, submit a refund request within 14 days of delivery explaining the shortcomings, and we will issue a 50% partial refund of the purchase price.
3. Late Delivery Guarantee
If your audit report is delayed past our guaranteed turnaround time (48h for Essential, 72h for Professional, 5 business days for Enterprise) without prior notice or mutual agreement, you are eligible for an immediate 25% courtesy refund while still receiving the completed audit report.
4. How to Request a Refund or Cancellation
To initiate a cancellation or refund request, please email our billing department at:
Email: support@publiseo.co
Subject Line: Refund Request - [Your Order ID, e.g., ORD-2026-XXXXX]
Information Required: Your target website URL, email used at checkout, and brief explanation of the request.
5. Refund Processing Timeline
Once approved, refunds are processed immediately through Stripe and returned to the original payment method. Depending on your issuing bank, funds typically post to your account within 3–7 business days.
6. Subscription Cancellation & Recurring Billing
You may cancel recurring monitoring subscriptions at any time with zero penalty or hidden cancellation fees. To prevent future automated renewals, please cancel before your next scheduled renewal date via the customer dashboard or by emailing support@publiseo.co. Upon cancellation, your monitoring service, crawler frequency, and remaining daily diagnostic credits will remain fully functional until the end of the paid billing period.